Tap Factory Reset and then Reset. Note : You can only perform a factory reset of your Oculus Go using your phone if you have access to the account that is connected to your Oculus Go. To perform a factory reset using the headset:. Turn off your Oculus Go. Hold the power and volume - button on your headset down simultaneously until the boot screen loads on your headset.
Use the volume buttons on your headset to highlight Factory Reset and press the power button. Use the volume buttons on your headset to highlight Yes and press the power button. Login to the Oculus app with the account you'd like to connect to your Oculus Go headset and set your device up from scratch.
Notes :. Performing a factory reset on your Oculus Go is irreversible and will remove all account information, downloaded games, and content from the device. Performing a factory reset will not remove content you've purchased or downloaded from your Library and can be re-downloaded to your device as long as you have access to your account. Fixing a Problem with your Oculus Go.
Troubleshooting a charging problem with your Oculus Go. If you're experiencing issues charging your Oculus Go headset, try the following:. Only charge your Oculus Go headset using included equipment or a cable and adapter meeting the following specifications: USB 2. When charging, ensure your charging cable is connected to your headset properly. Make sure the LED light on the top of your headset is lit while charging.
When your headset isn't charging and isn't in use, make sure the proximity sensor within your headset is not blocked by the headset straps or other items. The proximity sensor is located above the bridge of the nose within your Oculus Go headset. Troubleshooting a Wi-Fi connection issue with your Oculus Go. If you receive an error while trying to connect your Oculus Go to Wi-Fi, you may need to connect to another Wi-Fi network.
To change the Wi-Fi network your Oculus Go is connected to from your phone:. Turn on your Oculus Go and open the Oculus app on your phone. Tap the headset that you are currently using.
Tap Wi-Fi. Turn on your Oculus Go and put on your headset. Select Settings from the bottom toolbar menu. Select Wi-Fi. Select the Wi-Fi network you'd like to connect to. If prompted, enter the password for the Wi-Fi network you'd like to connect to. Select Connect to connect to the Wi-Fi network.
Troubleshooting a controller pairing issue with your Oculus Go. If you're having trouble connecting or pairing your Oculus Go controller to your headset, try the following:.
Press any button to wake the controller while using Oculus Go. Remove and re-seat the battery in your Oculus Go remote. Unpair and re-pair your Oculus Go controller : 1. Open the Oculus companion app on your phone. Press and hold the Oculus button and back button until the controller LED blinks and then fully lights up to re-pair the controller.
If you continue experiencing issues pairing or connecting your Oculus Go controller, contact Customer Support. Finding the serial number for your Oculus Go. To locate the serial number for your headset :. On the left side of your headset, find the strap arm underneath the adjustable strap.
Carefully loosen and lift the strap to expose the strap arm. Find the digit serial number written on the bottom left portion of the strap arm.
To locate the individual serial number for your controller:. Carefully remove the battery cover of your controller by lightly pulling at the bottom half of the controller until it comes loose. Remove the battery from the controller.
Find the digit serial number on the inside of your controller battery compartment. To locate the serial number for your Oculus Go package :. On the outside of your Oculus Go box, look for a small, white sticker marked with a bar code. Removing your data from an Oculus Go you don't have access to.
Using your account, you can perform a remote wipe of your Oculus Go even if you don't have physical access to your device. To remove your data from an Oculus Go remotely:. Choose your Oculus Go headset from the list of devices. If you don't see this option, the software version on your device may not support remote wipe. Complete the verification steps to confirm your identity.
Once the request has been submitted, your device will disappear from the list. It'll then be factory reset the next time that it comes online.
Refunding a purchase made on your Oculus Go. If you have a problem with content you recently bought in the Oculus Store, you can request a refund on the Oculus app on your phone. Refund Availability. For Oculus Go content, you may be eligible for a refund if you used the content for less than 30 minutes and you've requested a refund less than 3 days after purchase. Requesting a Refund. To request using the Oculus companion app on your phone :.
Tap your profile picture in the top left. Tap Purchase History. Tap on the content you want to request a refund for, then tap Request Refund. Follow the on-screen instructions to request your refund. Even if you don't qualify for an automated refund under this policy, you may be able to receive a refund by contacting Oculus Support.
For example, these refund rights are separate from any legal rights you may have if the content supplied is either faulty or misdescribed.
Receiving Your Refund. Once you request a refund, we'll review your request and email you back with an update. You won't be able to use the content while we review your request. To check the status of your request, visit your Purchase History. It typically takes us no more than 5 days to review, verify and process refund requests. It may take longer for your statement to reflect the credit. If a refund request is granted, we'll credit you through your original payment method s.
If you still haven't received the money after business days, we recommend contacting your payment provider for help receiving your refund. Getting Started with Gear VR. Gear VR compatible phones. You can use the following Samsung phones running Android Lollipop 5.
USB Type-C :. Galaxy S9. Galaxy S8. Galaxy Note 8. Galaxy Note FE. Galaxy A8. Galaxy S7. Galaxy S7 edge. Galaxy Note 5. Galaxy S6. Galaxy S6 edge. Setting up your Gear VR. To use your Gear VR, you need to install the Oculus app.
To install it, follow the instructions below. To set up your Samsung Gear VR:. Connect your headset straps:. Insert the ends of the wider strap through the loops on the Gear VR headset and fasten the Velcro tabs. Connect the hook on the end of the top strap under the metal bar at the top of the headset and snap it in place. Slide the bottom end of the top strap through the loop into the wider strap and fasten the Velcro tab.
Connect your phone:. After you've connected your headset straps, connect your phone to your Gear VR headset. Still had audio. Powered device off and back on. After that, no Apps will download. Spinning download icon just goes in a circle endlessly. Performed factory reset. That did not work. In fact, it wiped all downloaded apps. Help please? All forum topics Previous Topic Next Topic. MatthiasEis Level 2. Same problem here. Tried connecting to mobile hotspot, did not help.
Factory reset and logging out of all active sessions through security center did not help either. Wessac Level 2. Jcorb23 Level 3. JacquesMacaque Level 3. My Oculus Go was just just delivered tonight. Setup was easy but I too am getting the endless spinning white ring. Oculus Go Download the Oculus App on your mobile device. Oculus Rift Download and install VR software to a wide range of desktops and laptops.
Download Software. QUEST 2. Quest 2. Rift S. Compare Headset. VR for Good.
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